– The price listed on the Website is final and does not includes Value Added Tax (VAT). Price is subject to change depending on the time and applicable promotion program. Delivery and/or additional fulfillment fee (if applicable), will be clearly displayed on the checkout page when the order is placed.
– We always try to ensure that all information and prices displayed are accurate for each product, however, there may be occasional errors or omissions due to objective factors. If any price defect is detected, the system will automatically cancel the order, send email or SMS to inform the customer. Then, the refund request will immediately be initiated (with the order has been paid in advance).
– The Website can distribute the same product with different price policy, customer is free to select and compare offers among Sellers to get the most reasonable one. MEK will not interfere with the pricing policy of the Seller if there is a dispute.
– Customer can pay for their order either via (i) Paypal (by credit card, debit card or local ATM card) or (ii) Cryptocurrency such as MEK or ETH.
– Normally, customer can choose one of the above payment methods. However, for order whose are specific value, customer can only purchase order via online payment to ensure security for payment process.
All information of customers who make transactions on the Website via credit/ debit/ ATM card are protected by data encryption. Additionally, customer needs take note of the following points when making any online payment:
– Only make payments via websites with card system security certificate.
– Never let others borrow your credit card or account to make payment on the Website; in case of any unintended transaction, please inform MEK immediately so that we can assist you in time.
– Check your bank account regularly to make sure all transactions are within your control.
Return & Refund Policy
The returned item will be sent back to MEK for quality control. MEK will refund the paid price of the returned items if it meets MEK Return terms and condition.
If MEK is faulty (product is damaged or defective), MEK will cover all shipping fees for returns regardless the refund method (credit, card or cryptocurrency);
If you have prepaid your order via Credit/Debit/ATM Card payment methods, you will receive your refund within 15 to 35 working days for local Debit Card and up to 60 days for Credit Card, depending on the refund method and the issuing bank.
– Refund via credit card: MEK will charge 50,000 VND for the return shipping fee.
– If customer returns item by post office:
Valid return product must meet all these requirements:
– Products must be returned together with the return form, MEK invoice and/or receipt.
– Products must have no sign of use or repair, full box, full accessories, client manual, stamps and/ or warranty cards and gifts (if any).
– Return windows are not more than 7 days (return due to convenience reasons) and 30 days (return due to defect reasons) count from delivery day. The countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
– Return reason need to be substantial and meet terms & conditions
– MEK can refuse to support if the actual receiver is not the same as receiver information provided in the order
– Products are not under a specific return and refunds policy of some brands/ vendors/ specific classes.
– if the returned product does not fulfil all return requirement, we will reship it to customer.
– Please follow return instruction from MEK, do not follow other instruction from delivery man.
We can accept a returnable item for up to 10 days from the date you initially got it. Sadly, things got after this period can’t be accepted, and your item will be shipped back to you. In the event that we get the same late return item a second time, we will keep your item and won’t have the capacity to issue credit or discount.
Our Members are at the heart of what we do, and we trust the product you get is precisely what you needed. In the event that you believe that an item was dispatched in blunder from MEK, or if that it arrives imperfect or harmed in travel, we need to offer assistance within 24 hours from delivery day. Please don’t hesitate to contact us or [email protected] so we can make sure you are well-taken care off.
We let you know when a thing is a Final Sale by taking note of it in item’s bulleted description. Final Sale product can’t be returned.
In case return order arrived warehouse 30 days, we will refund by credit on MEK if we haven’t received any response from customer about the type of refund.