Home Return & Refund Policy

Return & Refund Policy

The returned item will be sent back to MEK for quality control. MEK will refund the paid price of the returned items if it meets MEK Return terms and condition.

If MEK is faulty (product is damaged or defective), MEK will cover all shipping fees for returns regardless the refund method (credit, card or cryptocurrency);

If you have prepaid your order via Credit/Debit/ATM Card payment methods, you will receive your refund within 15 to 35 working days for local Debit Card and up to 60 days for Credit Card, depending on the refund method and the issuing bank.

Return fees:

– Refund via credit card: MEK will charge 50,000 VND for the return shipping fee.

– If customer returns item by post office:

  • Return for convenience: MEK will refund any amount exceeding $10 in account credit.
  • Return for defective: MEK will refund the entire amount in account credit.